The ESAWAS Regulators Association held its 11th Annual Conference from 1st-2nd November 2017 in Livingstone, Zambia. The conference held under the theme 'Water Integrity and SDG6- designing appropriate regulation' was largely lauded as insightful and a success by participants. About 78 participants from 45 different institutions attended the conference which was hosted by the National Water Supply and Sanitation Council (NWASCO) and supported by GIZ and the Water Integrity Network (WIN). Participants hailed from Lesotho, Mozambique, Tanzania, Kenya, Rwanda, Burundi, Botswana, Malawi, Zimbabwe, Germany, South Africa and Palestine.

The 11th ESAWAS Conference was officially opened by the Minister of Water Development, Sanitation and Environmental Protection, Hon. Lloyd Kaziya. On hand to welcome participants was His Worship the Mayor of the City of Livingstone, Mr Eugene Mapuwo. In his welcome remarks, the Mayor implored participants to take time to enjoy the tourism capital of Zambia and at the same time touched on the importance of the theme in improving service delivery. The NWASCO Director, Mr Kelvin Chitumbo, in his remarks, thanked all the participants for taking time to attend the conference. This was followed by remarks from the ESAWAS Chairperson, Mr Magalhaes Miguel who gave a history of ESAWAS' growth citing that the first meeting of the Association was held in both Lusaka and Livingstone in 2007. He also emphasised that the theme was specifically chosen at a time when respective countries were putting in place measures to achieve the Sustainable Development Goals (SDGs) and hence the aspect of water integrity needed to be incorporated so as to safeguard improved and accelerated water supply and sanitation service delivery.

The Acting PS, Mr Kenneth Nundwe, in his remarks referred to a quote by Paul Watson saying 'if you had told me 30 years ago that we would be buying water in bottles and paying more than fuel, I would have said you were completely out of your mind'. He wondered what could have gone wrong in the sector that tap water should no longer be drinkable. He therefore urged regulators to look closely into this aspect as part of the deliberations. In his opening speech, Hon Kaziya lauded the chosen theme and highlighted the need for stakeholders to play their roles in fostering transparency, accountability and participation in the water sector which are the three pillars of water integrity. 'Without integrity water becomes inaccessible, unaffordable and undrinkable' read his speech in part. Hence it was opportune to foster water integrity as a means to improving service delivery and thereby also achieving SDG6 in particular which is 'Ensure availability and sustainable management of water and sanitation for all'.

The conference presenters included a key note presentation by Mr Hakan Tropp- Board Member of WIN- who gave a stimulating overview of the need for water integrity. 

Other presenters included the water utilities of Lesotho, Dar es Salaam and Lusaka, African Ministers Council on Water (AMCOW), WIN, NWASCO, Water Aid, African Civil Society Network on Water and Sanitation (ANEW), African Organisation of Supreme Audit Institutions (AFROSAI), WaterAid, Combined Harare Residents Association and Action for Water. Other presenters were from the African Forum for Utility Regulation (AFUR) and the the Climate Resilience Infrastructure Development Facility (CRIDF).

Key issues from the conference included the need for water integrity teams/committees within institutions; change management to foster integrity; collaboration among regulators, utilities, consumer associations and other enforcement agencies such as anti-corruption and auditor general; and monitoring Utilities through appropriate indicators for integrity and governance.


The Agence de Regulation des secteurs de l'Eau potable, de l'Electricite et des Mines (AREEM) of Burundi finally ratified the ESAWAS Constiution at the 11th Annual General Meeting held in Livingstone, Zambia on 3rd November 2017.

The ratification of the ESAWAS Constitution by AREEM took almost two years to happen. This was because the then Agency for Control and Regulation of Water and Electricity (ACR) which had applied for ESAWAS membership in 2015 underwent a number of changes, including expansion of mandate to mines.

Speaking at the occasion, the Chairperson of ESAWAS, Mr Magalhaes Miguel warmly welcomed AREEM to the membership of ESAWAS as he handed over a copy of the ratified Constitution. The Director General of AREEM, Mr Donat Nyonzima, expressed gratitude to the AGM for granting the institution membership. He said that AREEM looked forward to playing a bigger role in ESAWAS, having already benefited from some activities and pledged their full commitment to the objectives of the Association.

AREEM has now attained full membership of ESAWAS which enables it to participate in all activities including hosting of the annual conference. 

The members of ESAWAS remain eight, including WASREB of Kenya, EWURA of Tanzania, CRA of Mozambique, ZURA of Zanzibar, RURA of Rwanda, LEWA of Lesotho and NWASCO of Zambia (also the seat of Secretariat).




ESAWAS has published the third benchmarking report which presents an analysis of the performance of large water and sewerage Utilities in eight countries of the Eastern and Southern African region for the period 2015/2016.  

The benchmarked Utilities selected as either the single or largest Utility in the country were:  Nairobi City Water and Sewerage Company (NCW&SC) of Kenya; Dar Es Salaam Water and Sewerage Corporation (DAWASCO) of Tanzania; Lusaka Water and Sewerage Company (LWSC) of Zambia; Águas da Região de Maputo (AdeM) of Mozambique; Water and Sanitation Corporation Ltd (WASAC) of Rwanda; Water and Sewerage Company (WASCO) of Lesotho, National Water and Sewerage Corporation (NWSC) of Uganda and Zanzibar Water Authority (ZAWA) of Zanzibar.

The analysis of the performance was done against ten key performance indicators and benchmarks defined by ESAWAS. The key performance indicators (KPIs) were grouped according to similarity in the components of Quality of Service, Economic Efficiency and Operational Sustainability. Finally the performance of the Utilities was ranked using an integrated measurement of performance in the aforementioned components, called the Water Utility Performance Index.

The main results show that the best performing  KPIs were Water Quality, Hours of Supply, O& M Cost Coverage and Staff/1,000 W&S Connections while the worst performing KPIs continued to be Sewerage Coverage and NRW.

 The report recommends an urgent and critical need for Governments to direct investments to extending service coverage and hours of supply if the Sustainable Development Goals (SDGs) are to be met. Further, Utilities are implored upon to devise innovations and strategies to contain costs, reduce water losses and improve collections for financial viability.



The ESAWAS Regulators Association has completed its 5th Regulatory Peer Review.

Since 2013, ESAWAS has been undertaking regulatory Peer Reviews of its Members and the 5th Peer Review was done on the Lesotho Electricity and Water Authority (LEWA). This followed previous reviews done on EWURA of Tanzania, WASREB of Kenya, NWASCO of Zambia and CRA of Mozambique.

The Regulatory Peer Reviews are a hands-on interrogation of the regulatory systems and practices of the Members conducted by the CEOs and senior personnel of the visiting Members. The Review conducted over a one-week period included field visits to the Utility company (WASCO) branches in Maputsoe and Teyateyaneng as well as meeting various stakeholders from the Honourable Minister of Water and Commissioner of Water to representatives from the European Union, media houses, Transformation Resource Centre, Consumer protection Association and Textile Exporting Industries Association.

The week-long activity was concluded with a visit to the Metolong Dam which is a key project that has improved water supply services to the capital Maseru and surrounding areas.

The Peer Review revealed that LEWA has played a key role in promoting improvements in water supply and sewerage services. The regulator though young, has had considerable positive impact on the sector and still has room for growth.


DDG ZURA ratifies ESAWAS ConstitutionThe Zanzibar Utilities Regulatory Authority (ZURA) became the eighth member of the ESAWAS Regulators Association. This was at the 10th AGM of ESAWAS, held in Dar es Salaam, Tanzania in November 2016.

The multi-utility regulator which begun operations in 2015 was attending the ESAWAS general conference for the first time. Speaking at the ratification of the ESAWAS Constitution by ZURA, ESAWAS Chairperson Mr Magalhaes Miguel welcomed ZURA to the Association. ESAWAS offers numerous benefits to members including knowledge-sharing and experience transfer. Mr Miguel assured ZURA of support from all ESAWAS members as it finds its feet in regulating water supply and sanitation.

ZURA represented by its Deputy Director General, Mr Hemed Salim, thanked the ESAWAS Association for incorporating the new regulator in their membership.

Zanzibar Utilities Regulatory Authority (ZURA) is an autonomous multi-sectoral regulatory authority established under Act No. 7/2013 of the Laws of Zanzibar. It is responsible for technical and economic regulation of the electricity, petroleum, natural gas and water sectors in Zanzibar.



Event: ESAWAS 12th Annual Conference
Venue: Rubavu, RWANDA
Dates: TBA
Participation: Free

Read more