ESAWAS has published the third benchmarking report which presents an analysis of the performance of large water and sewerage Utilities in eight countries of the Eastern and Southern African region for the period 2015/2016.  

The benchmarked Utilities selected as either the single or largest Utility in the country were:  Nairobi City Water and Sewerage Company (NCW&SC) of Kenya; Dar Es Salaam Water and Sewerage Corporation (DAWASCO) of Tanzania; Lusaka Water and Sewerage Company (LWSC) of Zambia; Águas da Região de Maputo (AdeM) of Mozambique; Water and Sanitation Corporation Ltd (WASAC) of Rwanda; Water and Sewerage Company (WASCO) of Lesotho, National Water and Sewerage Corporation (NWSC) of Uganda and Zanzibar Water Authority (ZAWA) of Zanzibar.

The analysis of the performance was done against ten key performance indicators and benchmarks defined by ESAWAS. The key performance indicators (KPIs) were grouped according to similarity in the components of Quality of Service, Economic Efficiency and Operational Sustainability. Finally the performance of the Utilities was ranked using an integrated measurement of performance in the aforementioned components, called the Water Utility Performance Index.

The main results show that the best performing  KPIs were Water Quality, Hours of Supply, O& M Cost Coverage and Staff/1,000 W&S Connections while the worst performing KPIs continued to be Sewerage Coverage and NRW.

 The report recommends an urgent and critical need for Governments to direct investments to extending service coverage and hours of supply if the Sustainable Development Goals (SDGs) are to be met. Further, Utilities are implored upon to devise innovations and strategies to contain costs, reduce water losses and improve collections for financial viability.


Event: ESAWAS 12th Annual Conference
Venue: Rubavu, RWANDA
Dates: TBA
Participation: Free

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