Best of the Best introduced in Benchmarking Report

The ESAWAS 4th regional benchmarking report of water supply and sanitation Utilities for the period 2016/17 has introduced a new dimension of comparing the best Utilities in a country against each other to establish, 'the best of the best'.

The number of Utilities benchmarked has continued to grow from six at inception, to nine as more regulatory entities participate in the exercise. The fourth report presents an analysis of the performance of water and sewerage Utilities in nine countries of the Eastern and Southern African region for the period 2016/2017.  The largest or single Utilities in each country selected for benchmarking were Nairobi City Water and Sewerage Company (NCW&SC) of Kenya; Lusaka Water and Sewerage Company (LWSC) of Zambia; Dar Es Salaam Water and Sewerage Corporation (DAWASCO) of Tanzania; Águas da Região de Maputo (AdeM) of Mozambique; Water and Sewerage Company (WASCO) of Lesotho; Water and Sanitation Corporation Ltd (WASAC) of Rwanda; Régie de Production et de Distribution d'Eau et d'électricité (REGIDESO) of Burundi; Zanzibar Water Authority (ZAWA) of Zanzibar; and National Water and Sewerage Corporation (NWSC) of Uganda;

The analysis of the performance was done against ten key performance indicators grouped according to similarity in the components of Quality of Service, Economic Efficiency and Operational Sustainability. Finally the performance of the Utilities was ranked using an integrated measurement of performance in the aforementioned components, called the Water Utility Performance Index.  The best performing KPI was Staff/1,000 W&S Connections where all the Utilities met the acceptable benchmark. The worst performing KPIs remained the same over three years, which were Sewerage Coverage and NRW where only one Utility met the acceptable benchmark.

The report recommends the need for innovative and pragmatic approaches that take a holistic view of service delivery, with particular emphasis on increasing access to safely managed sanitation services and reducing NRW, which have continued to be unimproved and below acceptable benchmarks.

The report introduces two new dimensions on the (i) status of national coverage as well as (ii) profiling the best performers in a country that may not necessarily be the largest Utility. The status of national coverage tracks country progression towards the SDG targets for SDG 6 on water and sanitation. 

The best overall performer in the 2016/17 period was Moshi WSSA of Tanzania!

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